Terms & Conditions

Introduction

Welcome to Whitmore Residential. These Terms & Conditions govern your use of our website and the services we provide. By accessing our website or engaging with our services, you agree to comply with and be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please refrain from using our website or services.

About Whitmore Residential

Whitmore Residential provides residential lettings, property management, landlord services, tenant services, and related property solutions.

These Terms & Conditions apply to all visitors to our website, prospective clients, landlords, tenants, contractors, and any other individuals who interact with our business.

Website Use

By using our website, you agree to:

  • Use the website lawfully and responsibly
  • Provide accurate information when submitting enquiries
  • Not misuse, disrupt, or interfere with website functionality
  • Do not attempt to gain unauthorised access to website systems or data
  • Do not use website content for unlawful or commercial purposes without permission

We reserve the right to suspend or restrict access to the website if these terms are breached.

Property Information

While we make every effort to ensure that information displayed on our website is accurate and up to date, property details are provided for general guidance only.

Property descriptions, photographs, floor plans, rental values, availability, and specifications:

  • May change without notice
  • Should not be relied upon as contractual statements
  • Are subject to verification
  • May contain minor inaccuracies or omissions

Prospective tenants and landlords should independently verify any information that is important to their decision-making process.

Lettings and Property Management Services

Whitmore Residential provides services including, but not limited to:

  • Property marketing
  • Tenant sourcing
  • Tenant referencing
  • Property management
  • Rent collection
  • Compliance support
  • Maintenance coordination
  • Landlord advisory services

Specific service terms, fees, and responsibilities will be outlined in separate agreements between Whitmore Residential and the client.

Tenant Responsibilities

Tenants using our services agree to:

  • Provide accurate application information
  • Supply requested identification and documentation
  • Meet tenancy obligations outlined in their tenancy agreement
  • Maintain the property in accordance with tenancy terms
  • Report maintenance issues promptly
  • Pay rent and other agreed charges on time

Failure to comply with tenancy obligations may result in action being taken in accordance with the tenancy agreement and applicable legislation.

Landlord Responsibilities

Landlords are responsible for:

  • Ensuring their property complies with applicable legislation
  • Maintaining required safety certificates and inspections
  • Providing accurate property information
  • Meeting legal obligations relating to tenancy management
  • Maintaining adequate insurance where required

Whitmore Residential may assist with compliance management but ultimate legal responsibility remains with the property owner unless otherwise agreed in writing.

Fees and Payments

Any fees charged by Whitmore Residential will be clearly outlined before services are provided.

Where applicable:

  • Payments must be made within agreed timescales
  • Late payments may incur additional charges where legally permitted
  • Outstanding balances may result in suspension of certain services
  • All fees are subject to applicable taxes and regulations

Intellectual Property

All content displayed on this website, including:

  • Text
  • Images
  • Graphics
  • Logos
  • Branding
  • Website design
  • Documents and downloadable materials

is owned by or licensed to Whitmore Residential and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, Whitmore Residential shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits or business opportunities
  • Website interruptions or technical issues
  • Reliance on website information
  • Third-party actions or services beyond our reasonable control

Nothing in these Terms & Conditions excludes liability where such exclusion would be unlawful.

Third-Party Links

Our website may contain links to third-party websites for convenience and information purposes.

Whitmore Residential:

  • Does not control third-party websites
  • Is not responsible for their content
  • Does not endorse third-party products or services unless explicitly stated

Users access third-party websites at their own risk.

Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy.

By using our website and services, you acknowledge that personal data may be processed as described in that policy and in accordance with applicable data protection legislation.

Complaints

We are committed to providing a high standard of service.

If you are dissatisfied with any aspect of our service, please refer to our Complaints Procedure page, which outlines how concerns can be raised and resolved.

Changes to These Terms & Conditions

Whitmore Residential reserves the right to update or amend these Terms & Conditions at any time.

Changes will become effective once published on this website. Continued use of the website or our services following any updates constitutes acceptance of the revised terms.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions regarding these Terms & Conditions, our services, or your rights and responsibilities, please contact Whitmore Residential.

We are committed to providing transparent, professional, and reliable property services for landlords, tenants, and property owners.